Following the Cayman Islands Government placing the Cayman Islands under a Tropical Storm Warning and the Cayman Islands Airports Authority (CIAA) closing the Owen Roberts International Airport (GCM) on Grand Cayman from Monday evening September 23, 2024, as well as the Charles Kirkconnell International Airport (CYB) on Cayman Brac, Cayman Airways Limited (CAL) has canceled all domestic and international flights for Tuesday, September 24, 2024.
However, it is anticipated that a single inbound flight from Havana to Grand Cayman, KX835, late on Tuesday, September 24, 2024, weather permitting, will be operated with the approval of the Cayman Islands Airports Authority (CIAA).
All other flights will resume once the "all clear" is given by the Cayman Islands Government, and the GCM airport reopens.
Passengers affected by the flight cancellations will be accommodated on flights scheduled for Wednesday, September 25, 2024, and will be directly notified regarding the changes.
CONTACT DETAILS
As previously advised, customers with tickets for travel over the next few days should ensure that their reservations contain accurate contact details, including an email address and phone number, for the airline to be able to advise them directly of any updates if changes to the flight schedule become necessary. Customers can easily update their own contact details online at any time by visiting www.caymanairways.com and clicking on "Manage My Bookings" (under the main booking window) where they can enter their trip details and then edit their contact details under the "Passenger Details" section. Alternatively, the Cayman Airways Reservations Call Center can be reached by calling 345-949-2311. Customers residing in any of our international gateway cities may use an applicable toll-free number from this list to have a reservations agent assist:
USA: 1-800-422-9626
Jamaica: 866-759-1372
Honduras: 800-2791-9422
Panama: 800-0195
CHANGE FEES WAIVED
As previously announced, Cayman Airways is waiving applicable change fees for passengers who wish to voluntarily adjust their travel plans. Those details can be found on the Cayman Airways website here: www.caymanairways.com/psa2-weather-change-fees-waived-sept23
CALL CENTER AND TICKET OFFICE HOURS
The airline’s ticket offices in Grand Cayman and Cayman Brac, as well as the main administration offices at CAL Headquarters on Grand Cayman, will be closed on Tuesday, September 24, 2024 until the "all clear" is issued. However, the Cayman Airways Reservations Call Center will operate its regular hours from 7am to 9pm with Customer Service Agents working remotely, and can be reached by calling: 345-949-2311; 1-800-422-9626 (toll free in the USA); 866-759-1372 (toll free in Jamaica); 800-2791-9422 (toll free in Honduras); 800-0195 (toll free in Panama).
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