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Cayman Islands Department of Tourism Announces Complimentary 2024 Customer Service Training Sessions in Partnership with Aquila

Tourism 07 Aug, 2024 Follow News

Keisha Parcells Robb embraces her new role and looks forward to exuding the same passion and dedication that has seen her rise through the ranks over the years.

The Cayman Islands Department of Tourism (CIDOT) is pleased to announce the 2024 training sessions in partnership with Aquila Center for Cruise Excellence. Training was previously offered in 2021 and 2022 to prepare the tourism industry for the reopening of the country’s borders and the impact of COVID-19 on the guest experience.

This year’s training provides an opportunity to learn best practices for enhancing guest experiences and improving sustainability. The training is available free of charge to participants and is offered online or in-person depending on the course.

Training is tailored to specific sectors of the tourism industry and facilitated by experienced trainers from Aquila. The company has over 35 years of experience in the cruise industry and creates customised sessions based on the needs of a destination.

In 2024, CIDOT has partnered with Aquila to provide their “Product Development: Tours & Guest Experiences,” and “Excellence in Sustainable Destination Experiences” training.

Product Development: Tours & Guest Experiences

Best for: Established tour operators who work successfully with cruise visitors and want to diversify to stayover guests.

Format: Online, and in-person.

Start Date: Friday, 23 August 2024

Deadline to Register: Monday, 19 August 2024

Vendor Excellence

Best for: Vendors who interact with cruise and stayover guests.

Format: In-person

Dates: Saturday, 7 September 2024

Deadline to Register: Monday, 2 September 2024

Visit www.aquila.ourcayman.ky  for more information and to register for training sessions.


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