Scotiabank Cayman has been named the “Best Bank” in the Cayman Island’s by Global Finance Magazine for the 3rd consecutive year.
According to Sarah Hobbs, VP and Country Head of Scotiabank & Trust Cayman, the award is a testament to the hard work of the entire Scotiabank Cayman team and their support of a disciplined corporate strategy which included the launch of a suite of sustainable funds as well as digital branches and enhanced digital sales offerings which made it easier for customers to access credit products remotely using a digital loan sales strategy and pre-approved offerings.
“We are delighted with this win and are encouraged that our efforts to nurture our customer relationships and work to provide support to customers, still reeling from the impact of the global pandemic, have been recognized. Ultimately, we remain committed to taking care of our employees, providing best-in-class financial services to our valued customers, giving back to the community and future-proofing our organization as we go forward,” Hobbs said.
Hobbs further highlighted that the customer service improvements and added features to the Bank’s online and mobile platforms over the past 18 months have driven a 6.8% rise in the number of customers actively utilizing our digital channels and increased their use of online transactions by over 16% year over year. These changes she said, “have been met with overwhelming praise and support from our customers who continue to show their trust in the Scotiabank brand.”
“This award just serves to motivate us to work even harder to continue to deliver excellent results in the coming years,” she further added.
Scotiabank Cayman’s award is just one of several awards bestowed on the Bank’s Caribbean operations, having won similar Best Bank accolades in the Bahamas and the Turks and Caicos Islands.
Global Finance editors, with input from industry analysts, corporate executives, and technology experts, select the winners for the Best Bank Awards using entries provided by banks and other providers, as well as independent researchers. Judging incorporates criteria - including knowledge of local conditions and customer needs, financial strength and safety, strategic relationships and governance, competitive pricing, capital investment and innovation in products and services.
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