Water Authority Waives Penalty Fees

To further assist customers facing financial hardship during the Coronavirus (COVID-19) pandemic, Water Authority-Cayman will waive penalty fees for March 2020.

This action is in addition to the COVID-19 Payment Deferral Policy developed by the Authority, to assist persons who may be temporarily out of a job due to the pandemic. If a customer has been impacted please contact the Water Authority about the deferral policy via email info@waterauthority.ky or by phone at 949-2837.

Customers seeking to make a payment can do so online by visiting www.waterauthority.ky and clicking the “Pay My Bill” button on the home page, online via local banks, or by cheque using the Authority’s dropbox at its Red Gate Office. Customers that need to make cash payments can do so at the counter of their local branch, or all Post Offices in Grand Cayman, with the exception of the Hell Post Office in West Bay.

Customers can still conduct business with the Authority electronically. Our Customer Service team can be contacted by emailing info@waterauthority.ky or calling 949-2837.

Cayman Brac customers who require trucked water can continue to make requests by calling 948-1403.

Customers are reminded that the Authority is focusing on providing essential services. Essential services mean services that ensure customers have water supply and include reconnecting customers who were previously disconnected due to past non-payment, as well as responding to any water service issues active customers may experience.

The Authority encourages its customers and the public to remain calm, and take actions to prevent the spread of the virus. We can all play our part by practising social distancing and washing hands frequently with soap and water, to lessen the impact of the virus on our community.

For more updates, and important messages from the Authority customers can visit the website www.waterauthority.ky and social media pages (Facebook, Twitter, and Instagram).

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The Water Authority is the statutory body responsible for the management of water and wastewater in the Cayman Islands. The Administrative Headquarters is located at 13G Red Gate Road, George Town, Grand Cayman, Cayman Islands.